Kindnesscity.org shall neither refund nor be liable to refund any fee/donation payment or any part thereof for any reasons whatsoever once the payment is made to Kindnesscity.org.

In case of excess or multiple payments due to connectivity issues or for any other reason/s there off, the excess amount paid, if any, will be refunded to the concerned account, the transaction charges will be borne by the payee, after due verification and confirmation from the bank, which may take a couple of days’ time provided the request is received with his/her transaction detail, within four working days of transaction.

Kindnesscity.org will not send the hard copy of money receipt to anyone who had made the payment through the online payment gateway option. However, they can download the money receipt/s using their login ID and PW, provided, the amount is credited to Kindnesscity.org account and verified by the authorized person of  Kindnesscity.org. In case of any difficulty anyone can send a request by e-mail to concerned person of Kindnesscity.org, for electronic copy of money receipt.